Frequently Asked Questions
Colocation gives you space at a data center to put your servers. With colocation you have physical access to your servers. Colocation provides you multi homed bandwidth, redundant power and cooling for your servers.
Customers who have full control over all aspects of their website and the way it operates are best suited for dedicated hosting. Those customers who want to supply the hardware, or want the ability at any time to remove their server, or move it to another location are suited for internal hosting, meaning they host the websites themselves and pay for the internet connectivity and networking needs. Those customers who meet the above requirements, but aren’t able to host their website themselves are suited for co-location hosting.
The space used by your server(s) is measured in Rack Units (or 'U'). This is the unit of measurement used for defining the vertical space used. A 'U' is equivalent to 1.75 inches (4.45cm).
Yes. Escorted access to our co-lo data center is available to clients 24 hours a day, 7 days a week, 365 days a year. Please note: If you need to access outside of normal Business Hours you must phone the Technical Support Department to help gain access to the building.
We provide each colocation rackspace customer with 20Amps of power which is included in your pricing. Additional power is available at an additional cost.
We do, however they are not recommended because they often do not contain server grade hardware including dual power supplies and use between 3 and 4 RU (when on their side). Highway 1 will charge for the height of the server plus any shelves that are required to rest the server on.
You, the customer, are responsible at all times for maintaining the equipment. Highway 1 will not maintain or administer your equipment without a prior written contractual agreement.
Unfortunately not. The equipment representative must be escorted by an person who has been duly inducted for that particular data center.
Each of your powered rack units are allocated .65Amps average draw. Most systems draw more on power-up but we only monitor the average draw per month. If you have only purchased additional RU as space only then these have no power allocation.
At the conclusion of the month we will review the power draw for your equipment. If this average exceeds your allocation you will be charged $100 per Amp in excess.
The per Mbps bandwidth is based upon 5 minute averages of your actual usage, then subjected to 95th percentile adjustment. You pay based on this average in 1 Mbps increments at a set rate, depending on your commitment level.