Frequently Asked Questions


What is Colocation?

Colocation gives you space at a data center to put your servers. With colocation you have physical access to your servers. Colocation provides you multi homed bandwidth, redundant power and cooling for your servers.


Who needs Co-location hosting?

Customers who have full control over all aspects of their website and the way it operates are best suited for dedicated hosting. Those customers who want to supply the hardware, or want the ability at any time to remove their server, or move it to another location are suited for internal hosting, meaning they host the websites themselves and pay for the internet connectivity and networking needs. Those customers who meet the above requirements, but aren’t able to host their website themselves are suited for co-location hosting.


What is a U?

The space used by your server(s) is measured in Rack Units (or 'U'). This is the unit of measurement used for defining the vertical space used. A 'U' is equivalent to 1.75 inches (4.45cm).

1U Server= 1.75" of Vertical Rack Space
2U = 3.5" of Vertical Rack Space
4U = 7.00" of Vertical Rack Space

A full rack contains 40 to 42U 1/4 Rack=10U (10 servers of 1U) Half rack =20 U (20 Servers of 1U)


Do you provide 24x7x365 access?

Yes. Escorted access to our co-lo data center is available to clients 24 hours a day, 7 days a week, 365 days a year. Please note: If you need to access outside of normal Business Hours you must phone the Technical Support Department to help gain access to the building.


How much power is provided?

We provide each colocation rackspace customer with 20Amps of power which is included in your pricing. Additional power is available at an additional cost.


Do you accept tower servers and desktops in the DC?

We do, however they are not recommended because they often do not contain server grade hardware including dual power supplies and use between 3 and 4 RU (when on their side). Highway 1 will charge for the height of the server plus any shelves that are required to rest the server on.


Do you provide shelves?

No, you will need to purchase a shelf yourself if you require one.


Who is responsible for maintaining my equipment once installed in the DC?

You, the customer, are responsible at all times for maintaining the equipment. Highway 1 will not maintain or administer your equipment without a prior written contractual agreement.


Can an equipment representative (DELL, Cisco) visit the data center unescorted?

Unfortunately not. The equipment representative must be escorted by an person who has been duly inducted for that particular data center.


How much power is each RU allocated?

Each of your powered rack units are allocated .65Amps average draw. Most systems draw more on power-up but we only monitor the average draw per month. If you have only purchased additional RU as space only then these have no power allocation.


How do I get charged for excess power?

At the conclusion of the month we will review the power draw for your equipment. If this average exceeds your allocation you will be charged $100 per Amp in excess.


What is 95th Percentile Bandwidth billing?

The per Mbps bandwidth is based upon 5 minute averages of your actual usage, then subjected to 95th percentile adjustment. You pay based on this average in 1 Mbps increments at a set rate, depending on your commitment level.

Here's how it works
We sample your actual usage every 5 minutes, we then average the total and post the result as a 5 minute usage point on your usage graph. Over the month, we will continue to plot the 5 minute averages, which total about 8,640 points plotted on the graph. We then take the top 5 percent of your usage (432 points) and throw it out! Your usage is determined based upon the highest remaining usage plotted. If your usage is at or lower than your committed bandwidth AFTER we've taken off the top 5%, you will not receive any additional billing. Any usage over the minimum will be billed at the appropriate rate.

You are automatically placed on a burstable 100 Mbps link. You'll be able to monitor your bandwidth usage to understand exactly what your usage is. At the beginning of the following month, you will get a bill for actual 95th percentile usage.

This method of billing provides you with a number of advantages. First, this equates to receiving your highest 36 hours of bandwidth usage free each month. Second, like our network, our billing is scalable - the cost of entry is reduced and your bill will only increase as actual bandwidth usage occurs. Finally, you only pay for the higher of the upstream or downstream traffic.


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